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TFH Canada Terms of Service
Effective Date: July 2026
Welcome to TFH Canada ("TFH Canada," "we," "our," or "us"). By accessing our website, purchasing products, requesting design services, or using our educational resources, you agree to these Terms of Service.
Our mission is simple:
Together for Every Abilityโข
We believe thoughtfully designed sensory environments help people of every age and ability feel safe, connected, and ready to participate in everyday life.
1. Website Use
This website is intended for informational, educational, and commercial purposes.
You agree to use this website lawfully and in a manner that does not interfere with its operation or the experience of other users.
TFH Canada reserves the right to suspend or terminate access where these Terms have been violated or where fraudulent, abusive, or unlawful activity is suspected.
2. Copyright & Intellectual Property
Unless otherwise stated, all content appearing on this websiteโincluding photographs, videos, room designs, 3D renderings, illustrations, graphics, product descriptions, educational resources, downloadable materials, logos, software, and written contentโis the property of TFH Canada or its licensors.
This content is protected under Canadian and international copyright, trademark, and intellectual property laws.
3. Trademarks
TFH Canada, Together for Every Abilityโข, Therapy. Freedom. Happiness.โข, and associated logos, product names, and service marks are trademarks of TFH Canada or their respective owners.
Nothing contained on this website grants permission to use any trademark without written authorization.
4. Product Information
We strive to provide accurate product descriptions, specifications, photographs, pricing, and availability.
However:
โข Colours may vary slightly from photographs.
โข Dimensions may vary within manufacturing tolerances.
โข Manufacturers may improve products without notice.
โข Product packaging may change.
TFH Canada reserves the right to correct errors, update specifications, discontinue products, or modify pricing without prior notice.
Submission of an order does not constitute acceptance of that order.
5. Pricing & Payment
Unless otherwise stated, all prices are listed in Canadian Dollars (CAD).
Applicable GST, HST, and PST will be charged according to the shipping destination and applicable Canadian tax legislation.
Pricing errors may occasionally occur. TFH Canada reserves the right to cancel or correct orders affected by pricing inaccuracies.
6. Shipping & Delivery
TFH Canada primarily ships throughout Canada.
International shipping may be available upon request.
Delivery estimates are provided as guidelines only and are not guaranteed.
Ownership and risk transfer to the purchaser once the shipment has been accepted by the shipping carrier, except where otherwise required under applicable Canadian law.
Customers should inspect all deliveries immediately upon receipt.
7. Inspection Upon Delivery
Customers are responsible for inspecting shipments promptly after delivery.
Visible damage, concealed damage, shortages, or shipping discrepancies must be reported within five (5) business days of delivery.
Failure to notify TFH Canada within this period may prevent us from submitting claims with the carrier and may limit available remedies.
8. Returns & Exchanges
We want every customer to purchase with confidence. If something isn't right, we're here to help.
Eligible Returns
Unused, unassembled products in their original packaging and in resellable condition may be returned with an approved Return Authorization Number.
Items must be received by TFH Canada within 20 calendar days of delivery.
Non-Returnable Items
The following items cannot be returned:
โข Custom-designed sensory rooms
โข Custom-built products
โข Special order products
โข Final sale items
โข Fabric-based products
โข Wearable products
โข Chewable products
โข Personal-use products
โข Customized or altered products
โข Used products
โข Assembled products
โข Damaged products not caused during shipping
If you're unsure whether your purchase qualifies, please contact us before returning your item.
Reporting Shipping Damage
Shipping damage, missing components, shortages, or incorrect products must be reported within five (5) business days of delivery.
Please email:
[info@tfhcanada.ca](mailto:info@tfhcanada.ca)
Include:
โข Order number
โข Description of the issue
โข Photographs of the packaging
โข Photographs of the product
โข Photographs of the shipping label (if applicable)
After five (5) business days, shipping-related claims may no longer qualify for replacement or reimbursement.
Requesting a Return
Before returning any product, you must obtain a Return Authorization Number.
Email:
info@tfhcanada.ca
Please include:
โข Order number
โข Item(s) being returned
โข Reason for return
โข Current photographs showing the unused condition
Unauthorized returns may be refused and will not be processed.
Preparing Your Return
Return items must:
โข Remain in original packaging
โข Include all manuals and accessories
โข Include all original components
โข Be packaged securely
โข Clearly display the Return Authorization Number on the outside of the carton
Return Shipping
Unless TFH Canada shipped the incorrect product or the item has been confirmed to contain a manufacturing defect:
โข Return shipping is the customer's responsibility.
โข Return shipping must be prepaid.
โข Original shipping charges are non-refundable.
Once inspected and approved, eligible returns will be processed in accordance with the original method of payment or, where disclosed at the time of purchase, as merchandise credit.
9. Defective Products
Products with verified manufacturing defects will be replaced with the identical product whenever available.
TFH Canada may troubleshoot the issue remotely before requesting the product be returned.
Manufacturer warranty terms apply where applicable.
10. Freight Deliveries (Common Carrier)
Large sensory equipment delivered by freight carrier requires special inspection.
Before Signing
Inspect for:
โข Punctures
โข Crushed corners
โข Torn packaging
โข Water damage
โข Improper orientation
โข Visible product damage
Document concerns on the Bill of Lading before signing.
If Damage Is Visible
Refuse the shipment whenever significant shipping damage is present.
Contact TFH Canada immediately:
(877) 509-7524
Concealed Damage
If damage is discovered after delivery:
โข Keep all packaging
โข Photograph everything
โข Notify TFH Canada within five (5) business days
11. Replacement Parts
TFH Canada stocks replacement parts for many TFH products.
For assistance identifying replacement components, please contact:
12. Manufacturer Warranties
Many products sold by TFH Canada include manufacturer warranties.
Warranty periods differ by manufacturer and product.
TFH Canada will gladly assist customers with warranty claims; however, warranty coverage is governed by the manufacturer's published warranty.
Warranty coverage does not include:
โข Misuse
โข Abuse
โข Accidents
โข Improper installation
โข Unauthorized modifications
โข Normal wear and tear
โข Improper maintenance
13. Product Use & Safety
Many TFH Canada products are designed for sensory support, education, recreation, and therapeutic environments.
Products should always be used:
โข According to manufacturer instructions
โข Under appropriate supervision where required
โข In environments suitable for the intended user
Unless specifically stated by the manufacturer, products are not intended to diagnose, treat, cure, or prevent medical conditions.
14. Sensory Room Design Services
TFH Canada provides consultation, design services, space planning, equipment recommendations, and 3D room concepts.
Unless otherwise agreed in writing:
โข Design concepts remain the intellectual property of TFH Canada.
โข Drawings and renderings may not be copied or reproduced.
โข Quotations remain valid only for the period stated.
โข Room designs may change as products evolve.
Installation requirements, electrical service, structural supports, ceiling heights, building permits, and local code compliance remain the responsibility of the customer unless specifically included in the project agreement.
15. Educational Information
Educational resources, webinars, blogs, videos, demonstrations, and product recommendations are intended for general educational purposes only.
They should not be interpreted as medical, occupational therapy, physiotherapy, psychological, behavioural, or legal advice.
Customers should consult qualified professionals regarding individual clinical or therapeutic needs.
16. Funding Programs
TFH Canada is pleased to assist customers with documentation supporting applications to programs such as Jordan's Principle and other funding initiatives.
However, funding approval, reimbursement decisions, timelines, and eligibility are determined solely by the funding organization.
TFH Canada cannot guarantee funding approval.
17. Privacy
TFH Canada respects your privacy.
Personal information is collected, used, stored, and protected in accordance with our Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
18. Accessibility
TFH Canada is committed to providing accessible products, services, and digital experiences.
If you encounter accessibility barriers while using our website or services, please contact us so we can work with you to provide information in an accessible format whenever reasonably possible.
19. Limitation of Liability
To the fullest extent permitted by applicable Canadian law, TFH Canada shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from the use of this website, products, or services.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable Canadian consumer protection legislation.
20. Force Majeure
TFH Canada shall not be liable for delays or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to supplier shortages, transportation disruptions, customs delays, labour disputes, natural disasters, pandemics, government actions, or other events of force majeure.
21. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes arising from these Terms or the use of this website shall be resolved in the courts of Ontario, unless otherwise required by applicable law.
22. Changes to These Terms
TFH Canada reserves the right to modify these Terms of Service at any time.
Updated versions will be posted on this website with a revised effective date.
Continued use of the website constitutes acceptance of the updated Terms.
23. Contact Us
TFH Canada
1750 Plummer Street, Unit 10
Pickering, Ontario L1W 3L7
Canada
Telephone: (877) 509-7524
Email: info@tfhcanada.ca
Website: www.tfhsensory.ca
24. Free Shipping Available
We proudly offer free standard ground shipping on qualifying products to most Canadian city centres and major carrier delivery hubs. If your delivery address is in a rural, remote, northern, or limited-service location, or if special freight services are required, additional shipping charges and/or extended delivery times may apply. If this affects your order, a TFH Canada team member will contact you with a freight quote for your approval before your order shipsโso there are no surprises.
Free shipping applies only to products displaying the "Free Shipping" designation on their product page. Products without this designation are not eligible for free shipping and shipping charges will be calculated based on the size, weight, and destination of your order.